Question
What is the TASSIMO Hot Beverage System?
Answer
TASSIMO is the first one-cup, on-demand machine to create an assortment of authentic coffeehouse beverages including coffee, tea, cappuccino, espresso, latte, hot chocolate and more conveniently at home.
The Tassimo system has two components: the Tassimo brewing machine and proprietary Tassimo discs (T DISCs). Each T DISC contains a precisely measured amount of fresh, high quality coffee, tea, chocolate syrup or concentrated milk product. The T DISC is then sealed to protect the flavours inside until used. When the disc is inserted into the machine, “smart” technology reads the bar code printed on the label and automatically calculates the correct water quantity, brewing time and temperature to prepare the perfect beverage.
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Question
What is a T DISC?
Answer
The T DISC was developed exclusively for the TASSIMO Hot Beverage System. They are specially designed single servings that contain an expertly measured serving of ground coffee or espresso, Twinings® Tea, Suchard Hot Chocolate or milk.
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Question
Is the TASSIMO machine a coffee machine?
Answer
TASSIMO is more than a coffee maker or an espresso machine. It is a hot beverage system that can prepare a variety of hot drinks, including coffee or espresso, at the touch of a button.
Tassimo uses smart technology to provide ultimate hot beverage variety, convenience and quality, providing a benefit that automatic drip coffeemakers cannot deliver.
Tassimo's convenience and ease of use in making specialty drinks provides a clear benefit versus high-end espresso and cappuccino machines that can cost several hundred dollars.Back to top
Question
Is TASSIMO easy to use?
Answer
Yes. Simply select your cup, insert your choice of T DISC into the machine and press the button.
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Question
How long does it take to prepare a cup?
Answer
From selecting your choice of hot drink and inserting it in the machine it takes a few minute to make the perfect drink.
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Question
What kind of drinks can I prepare at home?
Answer
With TASSIMO, you can enjoy a variety of hot quality beverages including coffee, tea, espresso, cappuccino, latte and hot chocolate. There are several varieties in the TASSIMO line-up including:
- Maxwell House House Blend
- Maxwell House House Blend Decaf
- Nabob Breakfast Blend
- Nabob 100% Colombian
- Nabob Espresso
- Nabob Café Crema
- Nabob Cappuccino
- Nabob Latte
- SBUX Variety
- Twinings Chai Tea Latte
- Twinings Green Tea
- Twinings Earl Grey Tea
- Suchard Hot Chocolate
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Question
Can I prepare different hot drinks consecutively with the Tassimo machine ?
Answer
Yes. Brewing occurs inside the T DISC and flows from the T DISC directly into your cup. You can produce different drinks, one after the other, without impacting the beverage taste quality. This makes TASSIMO perfect for entertaining or for families. Each person can select and enjoy the beverage of their choice.
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Question
What if I want my drink stronger or weaker?
Answer
Tassimo’s manual mode lets you customize your drink. Just press and hold the button until your drink reaches the desired size and strength. Consult the user instructions for more details.
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Question
Do I have to use special cups for my drinks?
Answer
The Tassimo machine has an adjustable cup stand so you can use your favourite mug or cup to prepare the beverage of your choice. However, to avoid overflow, we recommend the following optimal cup sizes for your beverages:
- Add Nabob Breakfast Blend 12 oz.
- Coffee and Café Crema: 8 oz
- Espresso: 3 oz (2 oz coffee, 1oz crema)
- Cappuccino, Tea or Hot Chocolate: 7 oz
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Question
How is the Tassimo machine able to make an espresso?
Answer
Tassimo’s unique and innovative technology delivers an espresso with all the properties of a traditional method espresso (but without the typically higher cost of a dedicated espresso machine): a short drink, intense, rich taste with a full aroma, and soft, long lasting, caramel coloured crema.
The espresso T DISC contains a custom blend of Nabob Espresso coffee, specially formulated to work with TASSIMO. The preparation consists of two distinct phases that happen inside the T DISC. The pre-infusion phase – a short pause during brewing - allows the coffee to become fully saturated with water. The extraction phase captures the aroma and distinctive taste of Nabob espresso and delivers it straight to your cup. The crema is formed as the espresso exits the T DISC.Back to top
Question
How can I make a cappuccino or latte at home?
Answer
The packages for Nabob Cappuccino or Nabob Latte contain T DISC servings of espresso and concentrated milk product. For best results, first brew a T DISC of espresso then follow with a T DISC of the liquid milk*.
* Concentrated Milk ProductBack to top
Question
How does TASSIMO use milk*?
Answer
Designed and developed by Kraft Foods, the technology of the TASSIMO Hot Beverage System uses shelf stable concentrated liquid milk T DISCs for beverages such as cappuccinos and lattes. The milk product was perfected by building on the extensive experience Kraft Foods has in dairy production.
* Concentrated Milk ProductBack to top
Question
Does the milk* require refrigeration?
Answer
No. The concentrated milk product for the T DISCs is treated at a very high temperature so that it is shelf stable and does not require refrigeration. All liquid T DISCs are marked “Do Not Refrigerate”.
* Concentrated Milk ProductBack to top
Question
Where can I buy TASSIMO products?
Answer
The TASSIMO hot beverage machines are available for purchase at retail outlets across Canada. T DISCs will be available where coffee is sold, with suggested retail prices ranging from approximately $4.99, depending upon the beverage type, package size and brand.
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Question
Doesn’t the Tassimo machine seem expensive relative to current drip coffee machines?
Answer
TASSIMO Hot Beverage System is a unique and intelligent system that offers a large choice of quality hot beverages - including espresso and cappuccino - for a considerably lower price than a specialist espresso machine. We believe TASSIMO represents real value.
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Question
I went to my local grocery store but can’t find the T DISCs. Where else can I buy them?
Answer
You may log onto www.tassimo.com to order T DISCs on-line and have it delivered to your home. Or you can use the store locator to find a store near you.
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Question
Can I use other coffee pods/capsules with TASSIMO?
Answer
No. The TASSIMO brewer is designed with proprietary barcode technology and will only work with the specially designed T DISCs. Likewise, other coffee pods do not work in Tassimo.
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Question
What is the shelf life of Tassimo products?
Answer
The best before date is indicated on the side of the T DISC bag. All unopened Tassimo beverages will have a 9-12 month shelf life. Once you have opened the bag, T DISCs are best enjoyed within six weeks.
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Question
How do I store my T DISCs? Can I put them in the fridge?
Answer
You can store your T DISCs in their convenient dispenser carton, or in any container of your choice. Always store T DISCs in a cool, dry, place away from direct heat and sunlight as indicated on the package. There is no need to keep your T DISCs in the refrigerator. Do not store them in the freezer.
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Question
Can I reuse the T DISC?
Answer
No. Each T DISC is designed to prepare one perfect cup and cannot be reused. The T DISC should be removed from the brewer and discarded shortly after brewing is complete.
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Question
Is the T DISC packaging recyclable?
Answer
The T DISC outer bag is composed of an aluminium, polyester and polyethylene laminate (to ensure freshness) and is suitable for energy recovery through incineration. The inner dispenser is composed of paperboard and is completely recyclable.
For the T DISC, in locations where plastic collection systems exist, you can cut away the label, rinse the remaining coffee grounds or tea leaves from the chamber and deposit the chamber and label with general plastics in your blue box (non PET).
Kraft is continuously working to reduce the environmental impact of its products, including Tassimo. Further details will be communicated to in the future.Back to top
Question
Where are the products produced (T DISCs / Tassimo machines)?
Answer
T DISCs are produced within the manufacturing centres of Kraft Foods. These manufacturing sites are centres of expertise for their respective categories. The Tassimo machine is produced in Bosch’s manufacturing facilities. It conforms to a stringent quality assurance program that was developed jointly by Bosch, using their extensive experience in selling premium coffee machines and appliances around the world. Saeco is a world leader in the production of premium quality espresso machines.
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Question
What is the size of the Tassimo machine?
Answer
The Tassimo machine is 30.2cm high, 28.2cm wide, and 29.3cm deep, making it a compact addition to any kitchen.
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Question
How should I clean my TASSIMO machine?
Answer
The Tassimo machine requires very little maintenance although it is recommended to insert the re-usable cleaning disc (supplied with machine upon purchase) in the machine every seven days.
The bar code reader should be cleaned with a damp soft cloth. All of the removable parts are hand washable and all, except the water container, are dishwasher safe.
To de-scale the Tassimo machine please refer to the user manual for full instructions.Back to top
Question
What should I do if I have problems with my TASSIMO by Bosch machine?
Answer
The Tassimo Hot Beverage System has the quality stamp of Bosch. If you have problems with your Tassimo Hot Beverage System it can be repaired quickly and conveniently at a Bosch service centre. Please call us at 1-877-TDISCS1 (1-877-834-7271) to arrange for repair or replacement of your Tassimo beverage maker, if necessary.
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Question
What is the warranty of the Tassimo machine?
Answer
The Tassimo machine has a warranty period of one year. See the user instructions for more details.
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Question
Where can I purchase additional or replacement parts?
Answer
There are 7 removable parts that can be purchased at select Bosch service centres.
You may contact us at 1-877-TDISCS1 (1-877-834-7271) to locate the service centre nearest you.Back to top
Question
Are there any limitations to the operation of the Tassimo machine?
Answer
The Tassimo machine should be kept in a cool, dry place with a room temperature above 0 degrees. This is so the water within the internal reservoir does not freeze.
In most cases, the elevation of your city/town will not effect the operation of the Tassimo machine. However, the Tassimo machine will not function properly if you live in a city/town with an altitude above 2,000 meters (6,500 feet).Back to top
Question
Can I keep my TASSIMO machine at the cottage?
Answer
We highly recommend you do not leave your TASSIMO machine at the cottage over the winter months due to the cold temperature which may cause the water within the internal reservoir to freeze and damage your machine.
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Question
My machine always has the heating light on. What can I do?
Answer
Try turning the machine off and on again using the switch at the rear of the machine. If this does not resolve the problem then please call the Tassimo care line for further assistance.
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Question
All of the lights on my machine continue to flash. What can I do?
Answer
Try one of the following:
1. Check that the water container is full and that the slot is correctly inserted onto the hook at the rear of the machine.
2. If the water container is full and correctly attached, then check the bar code reader. If the bar code reading window is dirty or if there is condensation present, this may prevent the bar code from being read correctly. Try cleaning the bar code reader window with a soft moistened cloth to assure that the bar code can be clearly read.
3. If neither of the above suggestions work, try repeating the initialisation procedure as outlined in the user manual
4. If none of the above suggestions resolve the problem, please call the Tassimo care line for further assistance.Back to top
Question
I have water leaking from the rear of the machine near the water reservoir. What can/should I do?
Answer
Holding the water container over a sink, fill with water and check if water is leaking. If it appears to be leaking, contact the Tassimo care line to arrange for a replacement water container (please note, there may be a charge for this). If no leaks are observed, then re-fit the water container to the machine. Check that the slot on the water container is correctly inserted onto the hook at the rear of the machine. If leaks are still observed with the reservoir fitted, contact the Tassimo care line for further assistance.
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Question
I have water leaking in the brew mechanism when I prepare a drink. What can I do?
Answer
Try one of the following suggestions below:
1. Make sure the machine is turned off and unplugged. Check the piercing unit to assure that the black rubber seal is in place and that there is no obvious damage. If there is any damage then contact the Tassimo care line to arrange for a replacement piercing unit.
2. Separate the piercing unit into its two parts and check that there is nothing blocking the cylindrical section of the piercing unit. Any blockage may restrict flow into the cup and cause liquid to flow beneath the brew mechanism. If the piercing unit is intact and clean (making sure the area between the Piercer and the value is clean and free of any drink residues) then try the following:
a. Check that there are only 2 holes in the lid of the T Disc. There should be one small hole to the outer edge of the lid where the water comes in and a second larger hole in the centre from which the drink is dispensed.
b. If there are more than 2 holes then it is possible that the T Disc was inserted incorrectly.
c. If the above suggestions do not resolve the problem, please call the Tassimo care line for further assistance.Back to top
Question
I have water leaking from the front of my machine beneath the drip tray. What can I do?
Answer
The build-up of some scale around the water expansion nozzle can prevent the water from flowing correctly into the drip tray. Try the following:
1. Remove the drip tray and splashback from the machine and locate the small water expansion nozzle.
2. Take a soft cloth and moisten with some vinegar or lemon juice. Clean the expansion nozzle and the area around with the moistened cloth.
3. After cleaning, first re-insert the splashback, assuring that it is fully in place. Then position the drip tray and test the machine. If leakage still occurs, please contact the Tassimo care line for further assistance.Back to top
Question
My drink volume is shorter than normal or the flow of the drink into the cup is very slow. What can I do?
Answer
One of the following may be happening.
1. If the water container is not correctly fitted, the water flow may be restricted. Check that the water container is full and that the slot is correctly inserted onto the hook at the rear of the machine.
2. The piercer may be damaged or is blocked, restricting the flow of drink. Check the narrower piercer inlet for any signs of damage and also the outlet area for any signs of blockage. For damaged piercers, please contact the Tassimo care line for a replacement. For blocked outlets, please thoroughly clean the piercer.
3. Your machine may need to be de-scaled. It is recommended to de-scale your machine every three months, but this will be dependent on your water quality. Please follow these instructions to de-scale your machine.
4. If none of the above suggestions resolve the problem, please call the Tassimo care line for further assistance.Back to top
