Accessibility Statement

Kraft Heinz Canada is continually working to make its web content and online resources accessible as part of its online inclusion efforts.  We are committed to providing a website that 1) features Assistive Technology for individuals who have trouble typing, gesturing, moving a mouse or reading and 2) is built with accessibility in mind so that no one with a disability is left behind.  Our goal is to ensure that everyone has access to information on kraftcanada.com and our family of websites and can fully interact with these sites.

Kraft Heinz Canada makes every effort to ensure any new or updated website content produced or sponsored by Kraft Heinz Canada conforms with the World Wide Web Consortium (W3C) Web Accessibility Initiative’s (WAI) Web Content Accessibility Guidelines (WCAG) 2.0, Level A and AA. To affirm our commitment, Kraft Heinz Canada designates select employees as website content editors, who are trained in the functions of web accessibility tools and techniques. We also conduct periodic compliance scans, monitoring and progression testing of the existing website to detect accessibility barriers, which will be corrected to the best of our ability.  Although third party applications on the site are not in the control of Kraft Heinz Canada, we ensure that our procurement policy extends to all third-party vendors regarding the requirement to ensure we are acquiring products and services with accessibility in mind.   All testing on our web properties is performed by a team of users with disabilities. Through these and other efforts, we seek to ensure that our website’s accessibility is both maintained and constantly improving.

Our corporate and brand websites make use of industry-standard techniques and preferred practices to provide the highest possible level of website accessibility for our users.  These include, but are not limited to, the characteristics of usability for screen reader users, keyboard-only users, users with low/impaired vision, users who are deaf, and users who are color blind, as well as those with learning or cognitive disabilities and the aging population.

The Assistive Technology app featured on our websites incorporates tools such as mouse and keyboard replacements, voice recognition, speech enablement, hands-free/touch-free navigation and more that empower the customer to overcome challenges and access the Kraft Heinz Canada family of websites with ease.

If you have difficulty accessing our website or if you have feedback on how we can improve your online experience, please contact us at 1-800-567-KRAFT (5723).